Why this matters
Compare condition, repair scope, comfort, efficiency and compatibility before deciding.
What to review
Equipment age is only one factor. The type of failure, general condition, repair cost, comfort result and compatibility with connected components also matter.
A repair may be practical when the issue is defined and the rest of the system is in reasonable condition. Replacement may deserve consideration when failures are repeated, major components are affected or the existing equipment no longer fits the property.
Ask for the assumptions behind each option and compare the total scope, not only the equipment price.
Turn the information into a clear next step
General information cannot replace review of the actual property and equipment. Use these questions to prepare the service conversation, then confirm the scope, assumptions and next step in writing.